The problem of phone calls at restaurants is a thing of the past

We recently came across a company called Calltodine. They're new in the UK and have been operating for a few months, but we connected with what they do right away and decided to write about them. Every new initiative that makes hospitality better is always welcome.

Calltodine is a fresh solution that ensures restaurants never miss a call when it counts. While many are turning to bots, voice automation, or AI for reservations, the fact remains that current tech isn’t quite there yet. We all know that it often takes more time for a bot to solve a problem, which then ends up in a human's hands. Calltodine has found a sweet spot in the middle. The best voice recognition tools are expensive and require time to get right, leaving a gap that Calltodine is ready to fill.

Recent studies show that phone bookings in UK restaurants dropped from 58% in 2015 to just 20% in 2019. While more people are booking online now, there’s more to a reservation than a simple booking—it’s about events, upgrades, and solving issues that a robot just can’t handle.

Missing those calls means lost business, as diners might simply choose another restaurant. Restaurants can’t afford to say no to reservations, drop phone calls, or stick to a rigid booking process.

Calltodine offers an on-demand call answering service that tackles this issue head-on. Restaurants only pay for the calls they need answered, cutting out the downtime of unused staff. This setup is especially useful during busy times or when staff are unexpectedly short, ensuring every potential reservation is taken care of. Based in the UK, the Calltodine team knows the restaurant business inside and out. Many of their agents (humans) have worked in reputable restaurant businesses and are now freelancing to support the industry with their experience.

They’re motivated by results—earning more when they turn calls into actual bookings. This means restaurants get real, hands-on support without having to worry about extra staffing costs. Whether a restaurant needs a boost for its in-house reservation team or prefers to outsource most of its phone handling, Calltodine is there to help keep every booking on track.

Sometimes a business doesn't have to be flashy—it just needs to be useful.

For more information about how they can help, contact: support@calltodine.co.uk